One step in the sales process that is important to plan ahead for is returned orders. There are a lot of reasons for returns, but no matter why, we can help you plan ahead to create a hassle-free process for both yourself and your customer.
RETURNS POLICY
First, we highly recommend that you share your return policy with customers by including it on your packing slip. For directions on how to do this, see this article on our website: "How to Customize Your Packing Slip."
Here is an example you can customize to fit your needs:
"This product was shipped to you by Vervante in partnership with YOUR COMPANY NAME. In the unlikely event of damage during shipment, please contact Vervante at [email protected]. YOUR COMPANY NAME offers a 100% satisfaction guarantee. If you would like to return the product, please make a copy of this packing slip and return that copy with the product to: COMPANY MAILING ADDRESS. When we receive your return (FURTHER INSTRUCTIONS HERE)."
WHAT HAPPENS TO RETURNS
When a return is received, our receiving department will e-mail you that the package has been returned. As of March 15, 2022, returns sent to Vervante will incur a $4.00 charge to your account.
Damaged products: In the unlikely event of damage during shipment, please contact Vervante at [email protected] (or have your customer contact us) and we will replace that item.
Address issues: Any address issues that make your product undeliverable will be returned to our office. We will notify you when we receive it, and the reason for the return. If we receive a return for insufficient address or address problems, and you are able to provide us with an updated correct address, we will reship the order at no additional charge except for the postage.
If a product has NOT been opened, used or is not damaged, we will re-use the product.
If the product HAS been opened, we do not re-use returns and they will be destroyed immediately.
ORDER PROCESSING & SHIPPING
For more information about how order processing and shipping work for all of your books and products with Vervante see this article: "How Vervante Order Processing & Shipping Works."
Returns happen, and we're here to help you handle them as gracefully as possible. For questions or requests regarding book or other products returns, please reach out to our team at [email protected].
How is your latest project going? If you're writing a book, or creating a new product like a card deck, daily planner, or journal, sometimes a little help getting started is what you need. Or maybe you're in the middle, got stuck, and not sure what your next step should be. No matter what you need - ideas, instructions, inspiration - you can find it on our website. Free resources written by our expert team that detail every step and every angle of the process, all free, easy to access, and available right now.
Just click on the images below for access to everything you need to give your books and products the advantage as you bring your ideas to life.
If you’re looking for a secret weapon to support your Amazon sales, here it is – Amazon Author Pages! Authors who sell books on Amazon automatically have access to this very cool – and free – resource, but often don’t know they can use it, or forget about it with all the hustle and bustle of a sales launch.
Amazon Author Pages help you to connect with your readers by providing detailed information about you, your books, and any other links or products you’d like to promote. There’s even a way for people to “Follow” you on Amazon so fans can be alerted when you debut new items.
If you haven’t used this resource yet – or maybe set one up but forgot about it – it’s not too late. Here’s what you need to do:
How to set up an Amazon Author Page
Get started by going to Amazon Author Central and log in to your account. If this is the first time you're logging in to Author Central, follow their directions for verifying your account and linking to your existing books for sale on Amazon. Once you've done that, Amazon will walk you through the rest of the setup steps. Here are a few pro tips to make sure you are using this resource to its best:
Amazon Profile: Start by uploading a current photo.
Biography: Sharing your story helps readers make a stronger connection with you.
Blogs: Link to your blog so updates will be posted on your Author Page as well.
Photos & Videos: Upload event videos, book trailers, speaking highlights, interviews, etc.
Once you’ve filled in all the information, check that all of your books are listed on your Author Page. If any of your books are not listed, go to the Books tab and click Add more books. To see how your Amazon Author Page looks to other people, click on the link provided in the Profile section.
You'll also see a tab at the top called "Reports and Marketing," where you can:
Use the Sales Rank feature to check how your book is performing in Amazon.
Check Customer Reviews under the Reports + Marketing tab
Want to see how other authors are using Amazon Author Pages? Here are a couple you can check out for inspiration:
Amazon Author Pages are free to set up and a great opportunity you don’t want to miss. We hope this inspired you to get started on your own, and please let us know if you have any questions.
One step in the sales process that is important to plan ahead for is returned orders. There are a lot of reasons for returns, but no matter why, we can help you plan ahead to create a hassle-free process for both yourself and your customer.
If you’re looking for a secret weapon to support your Amazon sales, here it is –