How we handle rush orders
by Vervante •
Does this sound familiar?
- You’re speaking on stage and the event planners offer you a space to sell your books and products at the back of the room – just 2 days before the big day!
- You’ve been asked to lead a workshop as part of someone else’s event, and at the last minute they tell you that enrollment for your class doubled!
- Book signing is scheduled, marketing is going well, and you receive a rush order at the last minute from the bookstore for 100 more books!
It’s inevitable that at some point you’ll need to order a book or product at the last minute. We understand, that’s why here at Vervante we go the extra mile to help our customers with quick service and fast turnarounds – without adding to your stress with inflated charges, penalty fees or sluggish service.
When events call for quick orders and even quicker shipping, we can help. All you need to do is place your order via your Vervante account, choose the shipping method that works best, then send us an email at sales@vervante.com with “Rush Order Request” in the subject line. Let us know when you need your order by and we’ll do all we can to expedite printing and ship within 24-48 hours, WITHOUT charging rush fees or marking up postage costs.
We’re dedicated to providing you with the best customer service and publishing experience we can – even when life throws last-minute curve balls like these.