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If you're ready to learn which products are best for increasing  satisfaction, reducing returns and boosting profits, then you'll love our latest interview with fitness industry expert and author Jonathan Goodman. Jon's business has kept him at the top of best-selling lists and in the media spotlight for years - and allows him the financial freedom to take time away from the office and explore the world. Read on to learn how Jon increased profits by 20% by finding the right mix of products for his target audience.

Creator of the Personal Trainer Development Center (thePTDC) and Viralnomics, Jonathan Goodman has sold tens of thousands of books, training programs, and courses to audiences around the world, as well as featured in Men's Health, Schwarzenegger.com, Muscle & Fitness, and Forbes amongst others. He writes about personal training and enjoys philosophizing and experimenting with new media. Originally from Toronto, Jon loves exercise, hates bad socks, considers himself a key lime pie connoisseur, and spends his winters exploring the world.

Q:  What inspired you to add published products to your business model?  
 
My goal was to establish longevity. I noticed that other people in my market who were initially successful would fade out after a few years; there was no longevity, even if they were very good. I also realized that those who put things out in tangible, physical products were more successful in the long run. Their teachings and products were consumed more, they were taken more seriously, and those products ensured that they enjoyed great word of mouth and a increasing audience as they were passed along. Even though publishing products is expensive superficially, I decided due to those observations, that I would have physical products for everything I do. I want to be relevant in 10 years, and having physical products that last is key for that.
 
My first product was 1K Extra. It’s a premium product for my industry with a higher cost. The first version was priced at 499 dollars and delivered in digital form. However, I was dismayed at the rate of refund requests; it was pretty high for my expectations. When I followed up and did some research into why people were requesting refunds, I found out that many of the people who purchased it, didn’t even look at it before returning.
 
Buyer’s remorse is a funny thing; it’s based more, I believe, on the perception of what people think others will think of them, versus the actual return on investment. Whereas with a physical product, I’ve found, if you design a beautiful product and it looks and feels good to the person who bought it, the refund rate goes way down. Ordering a physical product means there is a wait to receive it, anticipation builds increasing the expectation and enjoyment of receiving the package and ripping the box open. Now there is a much better chance that they will actually look at it and use it.

I now offer both physical and digital versions as pricing strategies to allow me to position the products and pricing differently. For version 2 of 1KExtra we offered a physical product and a digital download and the return rate went way down.  I ended up making about 20% more in profits even with the fulfillment cost because of the decrease in refunds.
 
Q:  You published your first book, “Ignite the Fire,” with CreateSpace. Now most of your products are with Vervante. Why the switch?
 
I did my first book with CreateSpace before I knew info marketing was something I wanted to do. Now, with the variety of multimedia projects my business produces, I like how Vervante can handle all the different types of products in one space and offer the advantage of selling through my site while still having Vervante handle the ordering, fulfillment, and distribution details. Plus Vervante’s customer support is really great – if someone mistakenly makes a double order, they check that it’s correct before fulfilling and charging me for it. Vervante is great, because it allows you to start small with one product, and then work your way up as you add more and more.

Q: Any wisdom to share that you wish you’d known back when you started?
 
Don’t be embarrassed to price your products for what they are worth, especially if you’re in a niche. What you do is worth a lot of money to some people. The first product or program you put out there should have the potential to fundamentally change your business. For most, that means an influx of money to allow you to finally do what you want to do, instead of have to do.
 
Don’t compare yourself with others in your industry or who are doing similar things. I’ve met a lot of people who look great or might be intimidating at first, but in reality no one is perfect.
 
Better design makes a huge difference – when you can make sure you invest in high-quality design. Design communicates the value of what they are getting inside. It can allow you to charge up to twice as much for a product. The perception of quality is often as important as the actual quality of the product itself.
 
It’s worth having a professional proofreader or editor for your products as well. I have an exceptional editor I’ve worked with on all my books and copy editors for grammar and punctuation. They can make a big difference in the quality and perception of expertise that your readers form when using your products.

Don’t forget that you can create products from things you are already doing. I put on three conferences and one of my products, Ultimate Fat Loss Seminar, is a high-quality video and audio recording of those conferences that I turned into a product. 
 
Q: How have Information Products affected your business?
 
Information products have allowed me to create more freedom and longevity in this market. The conventional model of generalities and marketing to the masses favors short-term success. Self-publishing and premium high quality information marketing, which is what I do with Vervante, allows me to focus in on the one thing I have specific expertise in. I don’t care about the mass market, I just know there are 100 or 500 or 1000 people out there that want what I can give them, so I can create it and sell it at a higher price. I think topics that are created to fulfill a specific need for a smaller population is where the future is.

You can learn more about Jon and his products at these sites:

1K Extra: Jon’s premier multimedia course that teaches how to build an efficient and scalable online personal training business has become the go-to resource in his niche.

Ultimate Fat Loss Seminar Home Study Kit: Recorded audio and video from a conference hosted by Jon.

Hiring Trainers: A multimedia course co-produced with Jodi Rumack that teaches gym owners how to find, hire, and train their ideal personal trainer.