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Vervante Author Interview: Peggy Murrah

by Vervante •

Peggy Murrah, owner of PMA Web Services, is known for implementing and overseeing timely, high-quality projects from web design, product launches and sales campaigns to virtual assistant services and online business management.

Peggy’s solid reputation and extensive professional network have connected her with exciting, high-profile opportunities and top-tiered people. Her client list includes entrepreneurs, business professionals, speakers, coaches, consultants, authors, musicians, real estate pros, health & fitness providers, educators, attorneys, Non-Profit Organizations and even a rocket scientist. When it has to be done right and on-time, PMA Web Services is who they call!

She is a recognized Social Media authority, coauthor of Amazon bestseller “42 Rules to 24 Hour Success on LinkedIn,” along with her latest book, “Success Tweets for Virtual Assistants.”

Q: When creating a book, info product, or other published product, what do you think authors can do by themselves? And what should they outsource?

Great question! Authors need to be very honest with themselves about what they know how to do exceptionally well, and what they find zaps their creative energy. And of course, delegate those tasks that drain them!

There are some obvious areas to outsource: Cover design, fulfillment (who wants a box of books in their garage?), page layout and design, proofreading and editing.

And then there are some less obvious choices, such as: Consider hiring a writing coach to keep you on track and manage your deadlines. Use them to brainstorm and to keep you accountable.

Secondly, don’t wait to hire a support team. Book promotion is not for the faint of heart, attention to detail is a must, and there is a ton to get started on before the product is even published. Build the buzz with social media, send out press releases, and arrange book tours and readings. The opportunities are endless.

Q: Project management is an often overlooked, but very important part of the process. Any thoughts about key points of success for the project from beginning to end, ways to avoid trouble, things to keep an eye out for?

YES!

Work with a team with a variety of well-honed skills. A team allows your needs to grow, without trying to find a new team member in the midst of everything else!

Create realistic timelines. We all have the best of intentions on completing tasks, but you need to get real about how long each element could take, and one setback can impact other projects going forward. When planning, take into account holidays or other planned absences. Have regular meetings with your team to check in and make sure everyone has what they need to complete the task.

Keep communication open with you and within the team. Encourage brainstorming sessions where the team works together, not just in isolation.

The big one – don’t wait to hire a Project Manager (and the Project Manager isn’t you!).  Bring them in early in the process, let them be a part of the planning, and let them own it.

Q: What are the essential things that an author should prepare or understand BEFORE they start a publishing project?

Information products are incredible marketing tools and help solidify your expertise in the market. Products have the lasting ability of establishing who you are, what you do, and why it’s so important to you.

But they should not be thrown together for the sake of having a product out there, because they will look just like that. A good quality product that is insightful and expertly pulled together will reflect the perfectionism your company will be known for. The thought and care you put into it will be evident to everyone who happens upon it.

Before you start, understand what you want to include, and what may be best to leave out. Each section should make sense, and not confuse the reader. Plan the journey the reader will go on as they review the book. What outcome do you want them to achieve? Does the product accomplish that? Does your reader know how to get more information?

Plan your content around these questions, and then let your creativity flow!

Q: In your opinion, what are the most profitable or successful type of products entrepreneurs can create?

That really depends on the entrepreneur, their style, and their market.

There are some entrepreneurs that are born speakers. Their face lights up, and they engage their audience in a powerful way. They’re naturals. This type of entrepreneur may focus on products that are recordings (mp3’s, DVD’s, etc).

Other entrepreneurs have the gift of the written word. They reach their audience by opening their heart in a book, the content is more personal in style and feels very one-on-one.

But the other aspect is really knowing your market. A busy professional may not have the time to read a book, but would enjoy an audio version.  Content that is meant to be more reflective, where the reader is journaling as they go, may be best delivered in writing.

Which is why a good choice is to create a book with an audio download option!

Q: What do you think about the value of using published products to support a growing business?

Published products are a FANTASTIC business card! When you’re at a speaking engagement, having a product available that attendees can pick up right then is wonderfully valuable – for both of you! Obviously it is a great income stream for you, but also deepens the learning (and impact of your message) for your attendees.

Q: In your experience, what are some ways that authors can make their products stand out from the crowd and increase their changes of successful launches and long term popularity?

Plan, re-plan, plan again. Just PLAN! A successful launch will pull together multiple partners/affiliates/resources toward the same goal. There will be many moving pieces that need attention. Create a plan, be flexible and realistic, and don’t over-commit.

For longevity – my advice is to take time and care. Determine what your goal is and work authentically towards it. Get feedback often from trusted friends/colleagues/mentors. Lean on those who provide you with constructive feedback and encourage and motivate you.

Lastly, think beyond the book. What other products and services will you offer to complement this product? Do you have a plan to leverage your following? How will you market to new prospects? Do you have a sales funnel in place to capture your list and keep them? How will you continue to market to them? What are your next steps?

Lots to consider I know. But a published piece is just one part of your marketing plan!

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You can learn more about Peggy and connect with her at http://www.peggymurrah.com/.


Got lots of products? How to clear the clutter

by Vervante •

Getting organized any time of year is always a great idea - and we've got an easy tip that will make your work with Vervante easier and more efficient. If you have several products and have been using Vervante for some time now, your Author Dashboard may start feeling like a maze. Check out your "Place an Order" link or the "My Vervante Parts Numbers" link and you'll see what we mean. If you have outdated products no longer in use, it's easy to remove them and clear the clutter. Even better, if you have a lot of different types of products, we can help you organize them by type.

To remove products from your Author Dashboard
If you have outdated products no longer in use, we can remove titles from your list. Worried that you might change your mind and want to bring them back one day? No problem! We will archive the print files and can restore them to your account at your request. Just send us an email at [email protected] and let us know which products you would like removed from your Author Dashboard list.

To organize your products by category
We can also organize your products into categories such as Books, DVDs, CDs, Calendars, and Products. All we need is an email from you letting us know the category name (can be anything) and which items go in which categories.


How to choose the right shipping method

by Vervante •

Speedy shipping, cost savings, customer satisfaction... all of these and more can be affected by the way products are shipped to your customers. Here at Vervante, we make sure that you have total control of this important part of your product sales process by offering the ability to choose the best shipping method for each of your products.

Our shipping system will automatically default to the least expensive shipping method (excluding Media Mail) based on the weight and ship to postal code. However, if you want to set a specific shipping method for a product, you can do this from your Author Dashboard.
 
Remember, you don’t have to do anything unless:

  • You want any of your products to ship via Media Mail.  
  • You want any of your products to always ship a specific method. 

If you want to make a change, here's how to set it up

1. Log into your Vervante Author Dashboard and select the link that says "Select Specific Shipping Methods."

2. You will see a list of your products, their estimated weights, and the default shipping methods. Initially the shipping methods are set to default "Best Way." This means that we will use the least expensive shipping method (excluding Media Mail) based on the weight and ship to postal/zip code. (For insight into what's best for varying weights, see our CEO's note below.)

NOTE: Media Mail is NOT the default shipping method. If you want to use Media Mail, you must select it as the shipping method on that page. Media Mail is often the least expensive postage option for most products, but it is also slower than other methods such as First Class or Priority, therefore we do not use it as default. 

3. If you are shipping internationally, please click on the link at the top of the page for International Shipping Methods.

4. To set default shipping methods for each of your products, select the desired method you prefer in the right hand column, then click on the "Update Ship Methods" button at the bottom of the page to save your preferences. (VERY IMPORTANT TIP: Don't forget to save your changes)

Not sure which method is best? If an order weighs less than 6 pounds then USPS is generally the least expensive shipping option. We have created a USPS postage calculator so you can view your different USPS shipping options.

  • From the author dashboard, scroll down to Support > Calculate Postage
  • You will see a list of your products at the top of the page with the estimated shipping weight.
  • In the USPS Postage Calculator enter our zip code (84042) and your ship to zip code.
  • Most products ship as a package unless you select one of the Priority Mail Flat Rate options.

REMEMBER, you don’t need to do anything unless you specifically want to select a shipping method for any of your products.  
 

More Shipping Tips

We offer a lot of unique products, which means that shipping options can sometimes seem tricky to figure out. Here's a quick guide that will help you to choose which method is best for each of your products.

> U.S. 1st Class Mail is for packages less than 13 ounces
> U.S. Priority Mail is for 14+ ounces
> International 1st Class Mail is for packages up to 4 pounds
> International Priority Mail is for 4+ pounds
> Media Mail is available only in the U.S.

One of the most frequent compliments we get are from clients praising how we don’t mark up postage costs or charge handling or set-up fees for the products we produce. Did you know that many other publishing companies have up to a 33% mark-up on postage? Just think how this can really add up over time. We charge exact postage fees and no mark-ups. And we don’t hassle you for handling and setup either.